Shipping Information

Orders shipped to a location within the contiguous U.S.:

With a retail value of $.01 – $349.99, shipping will be $10.
With a retail value of $350 or more, shipping will be free.

Orders shipped to Alaska, Hawaii, U.S. territories (Guam and Puerto Rico) and APO/FPO addresses:

With a retail value of $.01 – $199.99, shipping will be $20.
With a retail value of $200 or more, shipping will be 10% of the product total.

Orders shipped to Mexico addresses:

If the order has a retail value of $.01 to $749.99, the shipping cost is $150.
If the order has a sales value of $750 to $4,999.99, the shipping cost is 20% of the total sales value.
If the order has a retail value over $5,000, shipping will be FREE.
*These shipping prices include VAT.

Orders shipped to Canada addresses:

With a retail value of $.01 – $464.99, shipping will be $14.
With a retail value of $465 or more, shipping will be free.

30-day satisfaction guarantee

While Scentsy does not offer refunds, if you are dissatisfied with your product, you may exchange it within 30 days of the delivery date for something else in the Scentsy catalog.

Lifetime replacement warranty

Scentsy products come with a lifetime replacement warranty for manufacturing defects. If your product is damaged in shipping from Scentsy, has a manufacturing defect, or an electrical issue, it may be returned with no limitation in time, to your Independent Consultant for repair or replacement.

Returns: Accept returns for both defective and non-defective products
Exchanges: Accept exchanges
Product condition: New and slightly used OK
Method: At a drop-off location
Restocking fees: No cost
Refund processing time: 10 days